We love all of our clients at Rizzo, and we want to make sure everyone feels at home in our friendly Salons. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and time again. Take a quick read. If you have any questions, just get in touch.
Your frequently asked questions
Cancellation policy
Your appointment is very important to us so we make sure we have the right time booked out for you, however we understand that sometimes things crop up & you need to reschedule your appointment, with this in mind we ask for at least 24hrs notice to cancel. Less than 24hrs may result in a charge of up to 50% of your booked services. If you do not show & haven’t contacted us then a payment in full will be required. Deposit on your booking can be moved to another appointment & time if required.
Late arrivals
We will always do our very best to accommodate if you arrive late for your appointment, however to be mindful that this is not always possible depending on the service & time.
How do we charge for our salon services
In our salons we have a pricing structure relating to the stylist levels of experience & skill, please always check this when booking your appointment.
What if you're not happy
We always want you leaving the salon happy & 100% satisfied, if some some reason this is not the case then we ask you contact us with 7 days of your appointment so it gives us the opportunity to discuss with you how we can achieve the results you desire & love your hair.
Skin testing
We require a skin test 48hrs before your booked appointment. This is very important to us to ensure your safety & that you have no reaction to our products. We always recommend you book a consultation along with a skin test.